HOW EARLY SHOULD I START PROFESSIONAL DOG GROOMING?
We require all dogs be up-to-date on all shots. So, your dog’s first groom will likely be able to be between 12-14 weeks of age. The earlier you can introduce your dog to the process of professional dog grooming the more comfortable they will be! We start by bathing them and getting their nails trimmed, if needed. Familiarizing your dog to the salon environment when young is a great idea. If you wait too long to start, there’s a big chance that the environment and tools we use will scare them. It can prevent future grooms from being successful. If your dog is new to grooming and you would like to get them groomed, bring them in! We never know exactly how a dog will act during the dog grooming process until they are with us.
HOW OFTEN SHOULD I HAVE MY DOG PROFESSIONALLY GROOMED?
It is best to bring them in every 4 to 6 weeks, or whenever you think their hair is getting too long. If you can’t bring them in that often for dog grooming, every 6 to 8 weeks is acceptable depending on their coat type, the maintenance it needs, and how often you brush them.
HOW OFTEN SHOULD I COMB AND BRUSH MY DOG BETWEEN PROFESSIONAL DOG GROOMING APPOINTMENTS?
You should comb and brush your dog at the least, every other day, or every few days at the most, depending on your dog’s coat type. For dogs that are easy to mat, like Shih Tzus, Poodles, Golden Retrievers, Labradoodles/Goldendoodles, we recommend every day or every other day. For dogs that have a lot of undercoat, like Labradors, Huskies, German Shepherds, brush them at least once a week. For all brushing, we recommend having a wide-toothed metal comb, for the first run through. This comb will help prevent mats, and will deal with most tangles you find. After that, you can use a slicker brush. This is a broad brush with a small handle and fine, small metal teeth. Brushing after combing first ensures that your pet will be tangle-free and soft. Please ask us for any product recommendations or for more guidance on brushing.
MY DOG IS SHEDDING! GETTING THEM SHAVED SHOULD HELP WITH THAT, RIGHT?
That is actually a common question with a surprising answer to most people. The answer is: No, you should not get your dog shaved to prevent or deal with shedding. The reason being that most of the time when dogs shed, it means their fur is healthy. The shedding gets rid of gross old fur and replaces it with nice new fur. Kind of like how our hair grows, only a lot more in each follicle. For dogs that shed a lot like Labradors and Huskies, shaving would damage the follicles. This can make it possible for the hair to not shed, get stuck, grow back weird, and sometimes not even grow back at all. They will still shed, but the actual hairs themselves will just be smaller. The best way to deal with shedding is to use a deshedding shampoo when you bathe them, and brush them often. Be sure to ask us about our deshedding treatments!
MY DOG ALWAYS GETS MATTED! HOW CAN I PREVENT THIS?
The best way to prevent matting is to get professional dog grooming often. You should comb and brush them between grooms. The most common areas for a dog to start getting mats are: behind the ears, the armpits, the backs of the legs, the tail, and the chest/stomach. A lot of people forget to brush more than just their dog’s back. Be sure to brush well under where your dog’s collar sits. Do not feel bad if you notice one or two little mats, as long as you make sure to check them often, and comb and brush them out.
WHY DID THE GROOMER SAY MY MATTED DOG HAD TO BE SHAVED? WHY CAN’T THEY BRUSH THE MATS OUT INSTEAD, OR CUT THEM OUT WITH SCISSORS?
Mats are not a fun thing to deal with for anyone; be it the owner, the groomer, and especially the dog. Mats are tangles that have gone into overdrive. They become so tight that it’s almost impossible to brush out. Trying to brush them out is usually a waste of time and energy. They pull on the dog’s skin, causing pain, and can also cause bruises and skin issues such as hot spots. The quickest and safest way to get rid of mats is to shave them out with a short clipper blade. There is little to no risk of cutting the skin while removing them. It also helps to start fresh with a short coat, so it can be grown out mat-free. If you see mats, refrain from getting them wet. Water just makes mats tighter and skin infections might happen. Make them a professional dog grooming appointment as soon as possible.
We do our best to give your dog the haircut you desire. Removing mats is not only tedious and time consuming, it can be painful and stressful for your dog. The first time we groom a dog with heavy matting, we spend extra time to remove mats without shaving. Sometimes this requires giving your dog a break and letting them return a few days later to get more of the mats out. After the initial groom, we discuss the routine required to prevent matting in the future. If these suggested protocols are not followed and the dog returns matted, we may need to shave the dog. We want your dog to have positive grooming experiences while in our care. The constant pain and stress associated with dematting is not positive.
MY DOG ACTS SO NERVOUS WHEN DROPPED OFF FOR DOG GROOMING, ARE THEY GOING TO BE OK?
Most of the time, yes! Most dogs only act nervous because it’s a new place, and often they can tell when you’re nervous. 90% of the time, as soon as the owner leaves and the dog gets to sniff around, they are fine. Having the same person and same routine can reduce stress, and make them look forward to their spa day at our pet retreat.
MY DOG HAS NEVER BIT ANYONE! THEY ARE NORMALLY SO FRIENDLY AND SWEET. WHY DID THEY TRY TO BITE WHILE BEING GROOMED? DID THE GROOMER MISTREAT THEM?
We can, with 100% certainty, say that we will not mistreat your pet. We love our job and we love every dog that comes to us. If a dog that has never tried to bite anyone before tries to bite, there can be a few causes for that. They might be nervous and need a little more time to acclimate. Something could be hurting. The best thing to do in these situations is to give the dog a break to calm down. Then come back to inspect what might have caused the biting. If stress levels are so high that the groom cannot continue, we recommend taking them home to relax. We can finish the groom at a later date. With patience and care, even dogs that bite can be the dogs that look forward to grooming.
I GOT MY DOG BACK FROM THE GROOMER’S AND THEIR NAILS ARE STILL SO LONG! WHY IS THAT?
Dogs have quicks in their nails, which are like our nail beds. If you cut a dog’s nail too short, it will be uncomfortable for them, and may even bleed. If your dog’s nails are still long after a nail trim, their quicks might be long, which is common. One way to wear the quicks down is by walking your dog on concrete. Over time, this will cause it to retreat further into the nail. Another way is to just get your dog’s nails trimmed often.
WHY DOES MY DOG’S PROFESSIONAL DOG GROOMING TAKE SO LONG? AND WHY DOES IT COST AS MUCH AS IT DOES? IT’S JUST A HAIRCUT, RIGHT?
Actually, it’s much more than just a haircut. When people get their hair cut, we know to sit still for our stylist, and they’re just working on our heads alone, not our whole body. We know that we shouldn’t wiggle, try to nip, lick their face, eliminate in their work areas, flail for the dryer, try to play with other customers, or try to get other stylists to pet us. While not all dogs do everything described, much of that is common. So while we are working , it can take just a little bit longer than you might wish. We are using all the time we have to focus on your dog and return them as soon as possible, as clean and fresh as we can.
MY DOG HAS A TENDENCY TO NIP AND BITE WHILE BEING GROOMED/HAS SEIZURES/HAS OTHER SERIOUS HEALTH CONCERNS/HAS BEEN TURNED AWAY FROM OTHER SALONS. WILL YOU GROOM THEM?
If your dog has bit anyone during previous dog grooming, please let us know at check in. Even if it was for something you think is inconsequential, it always helps for us to know. We want to make sure your dog’s visit to us is fun and not stressful. If there are any behavior or health issues, we urge you to let us know at check in. We rarely turn a dog away. If we do have to turn you away, we have your best interests at heart and simply may not have the ability to care for certain ailments. We will try everything possible before turning anyone away.